The FIRST model was created in order to enable managers and teams to analyze management dilemmas and to develop applicable tools and solutions to deal with them.
FIRST - A five-step model for solving management dilemmas 1. FRAME - Presise definision, reaching consensus on root of the dilemma. 2. INVESTIGATE - Mapping consequences of the dilemma in 4 areas: People, Processes, Customers, Results. 3. RFLECT - Examining expectationd of others from me and of myself of me. 4. SHAPE - Key management questions and challenges. 5. TRANSFORM - Developing tools and solutions.
People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it. Howard Schultz, Starbucks
